Photocopier Field Service Engineer

Role : Photocopier Field Service Engineer Location: North East

Are you a skilled Field Service Engineer with experience in managed print and photocopier solutions? Join a premium provider of IT, communications, and managed document services, where your technical expertise and customer-first approach will be highly valued.

The Role

As a Field Service Engineer, you'll deliver professional, efficient technical support to a range of clients, ensuring high levels of customer satisfaction. You'll also collaborate with a team of technicians, sharing knowledge and supporting service excellence across the region.

Key Responsibilities

• Provide technical support within SLA timeframes
• Diagnose and resolve faults effectively
• Perform routine maintenance, updates, and modifications
• Assist with installations and solution rollouts
• Maintain full understanding of SLAs and ensure compliance
• Conduct basic fault finding across deployed solutions
• Support colleagues during absences or peak periods
• Accurately log service calls and updates
• Identify and report recurring faults for proactive resolution
• Share technical knowledge with team members
• Build strong relationships with key client stakeholders
• Manage boot stock and site inventory efficiently
• Attend product training to maintain technical proficiency
• Support escalated incidents and customer issues as needed

The Candidate

• Proven experience in field technical support within the MFP/photocopier/print sector
• Strong problem-solving skills and logical thinking
• Excellent communication and interpersonal abilities
• Customer-focused with a proactive attitude

Package

• Up to 31k + bonus
• 25 days holiday
• car / phone / laptop
• Pension
• Full training

? How to Apply

To apply, please follow the link on this page or send your CV to .
For more information about this vacancy or other opportunities, contact Nikki Foxall on (phone number removed).