Service Designer
Job Description
Service DesignerLocation: RemoteRate: £575/day Inside IR35Duration: Initial contract until October (extension likely)Clearance: Active SCOverviewWe're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.This is an opportunity to contribute to high-profile government programmes that support critical public services.Key Responsibilities* Design and improve end-to-end user journeys across complex digital services* Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers * Facilitate workshops to understand user needs, pain points, and service improvements* Produce service blueprints, journey maps, process maps, and design artefacts* Apply user-centred design principles to shape service improvements* Support discovery, alpha, beta, and live delivery phases * Ensure services are designed to meet user needs while aligning with business and operational objectives* Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvementWhat We're Looking For* Strong experience as a Service Designer within complex digital transformation programmes* Experience working within multidisciplinary Agile teams* Ability to map and improve end-to-end services and user journeys* Strong workshop facilitation and stakeholder engagement skills* Experience producing service design artefacts including service blueprints and journey maps* Excellent communication skills with the ability to simplify complex problems* Comfortable working in large, fast-paced organisations with multiple stakeholdersNice to Have* Government or public sector experience (particularly GDS environments)* Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes* Familiarity with GDS Service Standard and user-centred design methodologiesTPBN1_UKTJ