Service Designer

UCD Service Designer - Central Government

Location: Remote (Occasional travel to Telford)
Clearance: BPSS
Contract: 6-month rolling
IR35: Inside IR35
Experience: Must have Central Government experience

Overview

We are seeking an experienced UCD Service Designer to support a major Central Government digital transformation programme. This role focuses exclusively on user-centred service design, not Service Management or ITIL.

You will work within a multidisciplinary delivery team to design intuitive, accessible and user-focused services that meet GDS standards. The role is predominantly remote, with occasional travel required to Telford for workshops or key meetings.

Key Responsibilities

• Lead end-to-end user-centred service design activities.
• Collaborate with user researchers, product managers, interaction designers and technical teams.
• Map complex service journeys and identify opportunities for improvement.
• Create service blueprints, journey maps, prototypes and other UCD artefacts.
• Facilitate workshops, co-design sessions and stakeholder discussions.
• Support continuous improvement across services and workflows.

Essential Skills & Experience

• Strong background as a User-Centred Design (UCD) Service Designer.
• Proven experience working within UK Central Government.
• Ability to design end-to-end services grounded in user needs and evidence.
• Skilled in creating service maps, blueprints, and prototypes.
• Strong communication and stakeholder-management skills.
• Experience working within agile, multidisciplinary teams

Desirable

• Experience designing services in complex, regulated or large-scale environments.
• Familiarity with government digital transformation programmes.