Team Leader - Photocopiers / MFDs

ROLE : Team Leader - Commercial Print / Photocopiers

LOCATION : North West

The Opportunity

Join a premium provider of IT, communication, and managed document solutions, where your mission will be to deliver exceptional technical support and customer service. As Team Leader, you will guide and support a team of Technicians, ensuring high standards of technical expertise, product knowledge, and customer care.

• Set and monitor team performance standards to meet service level expectations.
• Coach and develop Technicians through technical support and field accompaniment.
• Identify team strengths and weaknesses to optimize resource allocation.
• Provide timely technical assistance to direct and indirect accounts in line with SLAs.
• Recommend training needs and deliver field coaching in technical and customer service standards.
• Investigate and resolve faults, ensuring root cause analysis and detailed reporting.
• Attend to unreliable devices and escalate issues with supporting documentation.
• Perform routine maintenance, updates, and modifications.
• Support installation processes and ensure smooth implementation.
• Maintain full understanding and compliance with SLA commitments.
• Troubleshoot faults and escalate recurring issues for proactive resolution.
• Share technical expertise across the team to promote continuous improvement.
• Build strong relationships with key stakeholders in assigned accounts.
• Manage boot stock and site inventory at optimal, cost-effective levels.
• Attend product training to maintain up-to-date technical knowledge.
• Support escalated incidents and customer-related issues.
• Lead team meetings to communicate goals, performance updates, and foster engagement.
• Support the RSM with operational and strategic initiatives.
• Carry out additional duties as required to support business objectives.

• Minimum 5 years' experience as a Field Technical Support Specialist or Senior Engineer in the print sector.
• Strong analytical skills with the ability to resolve issues efficiently.
• Excellent communication and interpersonal skills to deliver first-class customer service.

• Salary: Up to £32,000 + bonus
• Company vehicle
• Laptop & phone
• 25 days holiday
• Pension scheme

To apply, please follow the link on this page or send your CV to .
For more information about this vacancy or others, contact Nikki Foxall on (phone number removed).
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