Technical Manager

Head of Configuration Services
Location: Rugby (Onsite Working)
Salary: £65,000 - £72,000 + 10% bonus
Type: Full-Time, Permanent

A leading technology services provider is hiring a Head of Configuration Services to lead a business-critical division responsible for delivering enterprise-scale pre-staging, imaging, deployment, and data centre build solutions. This role combines technical leadership, strategic oversight, and customer engagement, offering the opportunity to shape the future of service delivery in a fast-paced, high-impact environment.

Key Responsibilities

• Lead and mentor a team of Transition and Enterprise Technicians (all CCNA accredited)
• Act as a technical authority for customer tours, solution presentations, and internal stakeholders
• Oversee technical governance, Statements of Work (SOWs), and delivery of complex infrastructure projects
• Drive innovation through automation, scripting, and emerging technologies (AI, RPA)
• Collaborate with Solutions Architects and technical leaders to align services with client needs
• Monitor industry trends to ensure services remain competitive and future-ready
• Support team development through certifications, training, and career progression

Candidate Profile
Essential

• Proven experience in data centre infrastructure, networking, and pre-staging environments
• Hands-on expertise with imaging technologies and deployment methodologies (e.g., Autopilot, SCCM)
• Strong leadership and people management capabilities
• Skilled in rack building, equipment configuration, and network advisory
• Confident in customer-facing engagements and technical presentations
• Experience creating and managing Statements of Work (SOWs) and governance processes
• Self-motivated, proactive, and committed to long-term growth within the organisation

Desirable

• Industry certifications such as CCNA, CCNP, or CCIE
• Experience with automation tools, scripting (e.g., PowerShell, C#), or emerging technologies (AI, RPA)
• Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
• Exposure to working in an IT reseller or enterprise service delivery environment
• Ability to stay ahead of industry trends and contribute to service innovation

Role Focus

• 50% Technical Leadership: Infrastructure, networking, automation, and service innovation
• 50% Strategic & People Leadership: Team development, governance, customer engagement

This is a high-impact leadership opportunity within a growing and strategically important division. The role offers the chance to shape technical service delivery, lead a skilled team, and contribute directly to the success of enterprise-scale infrastructure and deployment projects. With a strong focus on innovation, customer engagement, and operational excellence, this position is ideal for someone looking to make a meaningful contribution and grow within a forward-thinking organisation.

To express interest, submit your application and a member of our team will be in touch to discuss the opportunity in more detail.