Technical Support Engineer

Job Title: Technical Support Engineer
Location:Stretford, Manchester (Office/Site-Based with Flexibility to Work from Home)
Salary: Up to £30,000 basic depending on experience
Schedule: Permanent, Full-Time (38 hours/week, Monday to Friday)
About the Client
TXP is recruiting on behalf of our client, a growing technology-focused business providing telecom and IT services. This is a great opportunity to join a collaborative team supporting a wide range of technical systems and users.
Perks & Benefits

• 20 days holiday per year, plus bank holidays
• Flexible working options
• Opportunities for training and development
• Supportive team environment

Key Duties
Provide 1st and 2nd line technical support for telecom, hardware, software, and network issues

• Troubleshoot and resolve issues with VoIP, mobile connectivity, and IT infrastructure
• Monitor and maintain systems, perform updates, and manage patching
• Support network hardware including routers, switches, firewalls, and VPNs
• Install and configure desktops, laptops, phones, and peripherals
• Assist with onboarding new clients and configuring telecom systems
• Maintain accurate documentation and generate performance reports
• Collaborate with internal teams and external vendors
• Ensure compliance with security protocols and company policies

Requirements

• Experience in IT support, ideally in telecoms or tech environments
• Strong knowledge of VoIP, mobile tech, and network infrastructure
• Proficiency in Windows, macOS, Linux, and cloud-based systems
• Familiarity with VPNs, firewalls, and remote support tools
• Desirable
• Certifications such as CompTIA A+, Network+, or CCNA
• Experience with Microsoft 365, AWS, or Azure
• Previous customer-facing IT support experience

How to Apply
To apply, please submit your CV or call (phone number removed)