User Researcher
User Researcher
£525 P/D Inside IR35
Fully remote
Active SC required
3 monthly rolling
We're looking for an experienced User Researcher to join our clients team and help shape meaningful, user-centred services across the public sector.
In this role, you'll plan and conduct high-quality user research that drives decision-making and improves digital services for citizens. You'll work closely with multidisciplinary teams, ensuring insights are translated into clear, actionable recommendations.
Key Responsibilities- Lead user research activities across the full project life cycle
- Conduct interviews, usability testing, surveys, workshops and contextual research
- Analyse findings and communicate insights in a clear, compelling way
- Champion user needs and support the design of accessible, inclusive services
- Collaborate with designers, product managers, developers and stakeholders
- Contribute to continuous improvement of research practices and standards
About You
- Proven experience as a User Researcher within the UK public sector
- Strong understanding of GDS principles, service standards and accessibility requirements
- Skilled in qualitative and quantitative methods
- Confident engaging with a diverse range of users and stakeholders
- Able to work autonomously and as part of a multidisciplinary delivery team