Service Desk Engineer

Ready to take the next step in your IT career?

Tycom Limited is a long-established Aberdeen-based Managed Service Provider, trusted by businesses across Scotland for more than 45 years. As a Microsoft Partner and Cyber Essentials PLUS Certification Body, we deliver secure, modern IT solutions that keep our clients connected, protected, and productive.

We're looking for a Service Desk Engineer who's ready to step up and advance their IT career — someone with strong Microsoft 365, Server, and endpoint Windows support skills who enjoys solving problems, helping users, and delivering an excellent support experience. You'll join a team supporting a wide range of Scottish businesses using Microsoft technologies.

What You'll Do

• Provide responsive technical support via phone, remote tools, and client site visits.

• Troubleshoot and resolve issues with Microsoft 365, SharePoint Online, Teams, Exchange Online, and Windows 11 endpoints.

• Manage users, groups, and permissions in Microsoft Entra ID and the Microsoft 365 Admin Centre.

• Support and configure MDM and RMM platforms for endpoint and device management.

• Perform Microsoft Server administration and troubleshooting, including user management, file shares, permissions, updates, and system performance.

• Diagnose and resolve issues relating to endpoint configuration, updates, security policies, and device connectivity.

• Work confidently with virtual servers, networking, and firewall configurations as part of client environments.

• Assist with user onboarding, email security, and documentation of client systems.

• Escalate complex issues when required and contribute to continual service improvements.

What You'll Bring

• Proven experience in an IT support or Managed Service Provider environment.

• Excellent working knowledge of Microsoft 365, Teams, SharePoint, Exchange Online, OneDrive, and Windows 11.

• Strong skills in endpoint Windows support, user administration, policies and troubleshooting.

• Experience managing endpoints using MDM and RMM platforms.

• Solid understanding of Microsoft Server administration, virtualisation, networking, and firewall principles.

• Confident communicator with excellent telephone and written communication skills, able to explain technical issues clearly and professionally.

• A proactive, organised approach to managing tickets and meeting SLAs.

• A full UK driving licence and the unrestricted right to work in the UK (essential).

The role involves ongoing professional development through self-paced Microsoft learning, with support to gain and maintain relevant Microsoft certifications.