Ecommerce Executive

The company

We are recruiting for an E-Commerce & Customer Support Assistant to work as part of the IT department for an Online Fashion business

The ideal candidate will be a proactive and tech-savvy individual to manage and maintain online selling platforms, including website, Amazon, eBay, and others. You will also handle daily customer interactions (including via WhatsApp), share product images and updates, and support the business by capturing high-quality photos of products.

The role:

• E-Commerce & Website Management
• Upload and update product listings on the company website, Amazon, eBay, and other platforms.
• Monitor online orders and ensure timely processing and dispatch.
• Keep product descriptions, prices, and stock levels accurate and up to date.
• Monitor and optimize listings for best visibility and performance.
• Customer Interaction & Support
• Respond to customer queries via WhatsApp, email, and other communication channels in a timely and professional manner.
• Send product pictures and order updates to customers as needed.
• Handle customer complaints or returns politely and efficiently.
• Product Photography
• Take clear and attractive photos of products for online listings and marketing.
• Edit and resize images to fit platform requirements if needed.
• Maintain an organized archive of product photos.
• Marketing & Promotions
• Assist in posting promotions, offers, and product highlights on social media and messaging apps.
• Share new arrivals or special deals with customers via WhatsApp broadcast or other platforms.

Requirements:

• Previous experience in e-commerce, customer service, or digital sales is a plus.
• Familiarity with platforms like Amazon, eBay, Shopify, or WooCommerce.
• Strong communication skills (written and verbal).
• Basic photography skills – using a smartphone or camera to take clear product photos.
• Comfortable using WhatsApp, email, and possibly simple photo editing tools.
• Organized, reliable, and able to work independently.
• Desirable Skills:
• Basic knowledge of SEO or digital marketing.
• Ability to use Canva, Photoshop, or similar tools for simple image editing.
• Experience with inventory management systems or order fulfillment software.

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Please be aware the duties listed above are an interpretation of the role and do not form any part of your employment contract. Please ask the interviewer any questions about the role that you wish to clarify.

Tagged Resources Limited acts as an employment agency. We have 25 years of Recruitment and Industry experience, working with Retail and Supply Chain markets and have various positions available. If this vacancy does not suit your experience and you are looking for a suitable role, please look at our website or follow us on social networking sites. All are updated daily.