Second Line Support Engineer

2nd Line Support Engineer

Woking, Surrey

Hybrid (4 Days on site)

Overview of the rol

eWe are currently recruiting a 2nd Line Engineer to be based out of our customers site in Woking. Our customer is a market leader in the Catering and Food Supply sector. There is a team of experienced Engineers supporting from Head Office who will be assisting you within the role. Within this role you'll be working with our experienced team to support internal users across 2nd line and managing IT systems and they go through a period of substantial growth

.

Benefits of working for Tailor Made Technologi

• es:Training opportunities set out with a clear training struct
• ureProgressive working environment with access to voice your opinions to decision mak
• ersYour birthday
• offFlexi health plan cover and access to a range of Health Benef
• itsIT purchasing sch
• emeCompany pens
• ion25 days holiday plus bank holid

ays

Join a Trusted Partner for Transformative Managed Techno

logy
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their

goals.Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business g

rowth.Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your ta

rgets.
Duties and responsibilities of our Outsource Engineer –

Woking:Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, building machines, complying with SLA’s and working efficiently and productively to ensure an excellent customer experience. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Techno

logies.
Previous Exp

erience:If you have experience in any of the below, we’d like to hear from you (not all re

• quired):Experience with a service desk ticketing system Windows Desktops configuration and support ex
• perienceWindows Server configuration and support ex
• perienceOffice 365 support ex
• perienceMicrosoft Exchange configuration and support ex
• perienceActive Directory configuration and admini
• strationVMware support ex
• perienceCitrix support ex
• perienceStrong networkin
• g skillsITIL k

nowledge
Essentia

• l Skills:Excellent communicati
• on skillsOrganisation
• al skillsResults driven with a proven track record of a
• chieving.Te
• am playerSelf-motivated and
• proactiveAbility to be resilient and to work under

pressure.
If you're interested in finding out more, please apply or contact recruitment@tm