Desktop Services Manager

IT Desktop Services Manager, London (Hybrid) £50-70k + bonus + benefits

Working for at truly great company, continually striving to be amazing. A corporate financial services that has a family, colleague first feel - where you can develop & progress. You will be joining a IT Team who are reputable internally and allow other areas to flourish. You will be part of friendly, professional and successful network who creating great solutions for their customers. They are a household name and are at the forefront of creating the best digital experience within the insurance and financial services sector.

You can have a 1-2-1 development plans and career pathways and frameworks, should you wish to progress in a leadership position.

Do you have an ITSM background running a successful 2nd line team and improving IT Operations and EUC services?

In this role, you will be tasked with elevating the customer experience within the IT service domain, focusing on managing daily operations and leading the 2nd line team to ensure optimal user engagement. This will entail building relationships with business stakeholders, driving IT transformation initiatives, and overseeing service change activities. Key responsibilities will include team management, driving transformation efforts in people, processes, and technology, providing cross-functional collaboration, and promoting continuous improvement in the modern desktop service landscape. Additionally, you will need adept reporting skills, ongoing performance management, and a solid grasp of IT service management principles.

To excel in this position, you will need to have experience and a proven track record in service desk management or similar leadership roles, along with experience in leading geographically dispersed teams through operational and organizational changes. Effective communication, coaching, and feedback skills will be essential, along with a strong understanding of ITIL principles and experience with IT service management tools and understand the EUC landscape. Furthermore, you should demonstrate expertise in modern desktop operations and endpoint management systems such as Endpoint Manager, SCCM, and JAMF.

There is a long list of super benefits when joining this company, with also an enhanced pension, full healthcare package and an circa 10-15% bonus, and on top of the benefits pack.