IT Service Desk Team Lead

IT Service Desk Team lead, £35-40k + Benefits, Bournemouth

Are you a Service Desk professional and looking to lead an IT Support team? Capable of managing a team of 4 and act as a technical point of escalation for Service Desk team, providing enhanced support whilst leading and managing the team to provide good service and meet SLAs.

In this role, you'll handle various aspects of IT support, including incident and request management, knowledge and asset management, and ensuring continual service improvement while following ITIL best practices. You will lead the team to daily tasks involve system checks, documenting processes and end-user guidelines, and adhering to company policies.

To excel, you'll need a solid grasp of IT operational support frameworks and the ability to deliver excellent service. Effective communication within the team, managing workload efficiently, and contributing to IT projects when needed are essential. Technical skills required include proficiency in Active Directory and Microsoft Exchange administration, troubleshooting hardware and software issues, managing web and email filtering permissions, and handling business systems accounts and remote access tools. ITIL v3/v4 Foundation & MCP qualification are desirable.

If you have a good IT technical support background and capable of managing a support team - please apply.