Product Owner - KDS
Lead Technical Product Owner
- Outside IR35
- 3-days per week on-site
We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS).
Essential: Candidates must have a background in hospitality technology, with direct experience of touchscreen ordering systems and Kitchen Display Systems (KDS). Experience in quick-service restaurants, retail technology or other multi-site hospitality environments is highly relevant.
Key Responsibilities:
- Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS.
- Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes.
- Improve the customer ordering journey, including product selection, basket building, recommendations, payments and order completion.
- Enhance kitchen production and fulfilment workflows, focusing on order routing, accuracy and operational efficiency.
- Work closely with UX, Architecture, Engineering, Store Operations and Delivery teams to manage technical dependencies and inform product decisions.
- Use customer insight, product data and operational feedback to measure performance and prioritise improvements.
- Provide product leadership and coaching to Business Analysts.
Essential Experience:
- Proven product ownership experience across complex customer-facing or operational technology products.
- Hands-on experience with hospitality technology, touchscreen ordering and KDS.
- Understanding of POS integrations, payments, menus, pricing, APIs and connected technology platforms.
- Strong product discovery, backlog management, stakeholder engagement and evidence-led prioritisation skills.
- Experience working collaboratively with UX, Engineering, Architecture and operational teams in an Agile environment.
More information available on successful application.