Cisco Voice Engineer

Role: Cisco Voice Engineer (Telephony)

Location: Manchester, hybrid - 1 day in the office a week

Contract: 12-month fixed-term (Maternity Cover)

Salary: £35,000 - £39,000 per annum

We're looking for an experienced Telephony Engineer to join our team on a fixed-term basis to cover maternity leave. This role is ideal for someone with strong hands-on experience in Cisco Call Manager, Contact Centre solutions, and IPT systems within an enterprise environment.

Key Responsibilities:

• Support and manage Cisco telephony and contact centre platforms.
• Act as technical lead on projects and service improvements.
• Collaborate with internal teams and external partners.
• Deliver clear communication to stakeholders during changes or go-lives.

Essential Skills:

• Cisco Call Manager, Contact Centre & Unity expertise
• Endpoint device management (desk phones, Jabber, Webex)
• Experience with VMware, Putty, and monitoring tools
• Strong communication and stakeholder engagement
• Familiarity with ITIL processes and service management tools (e.g., Freshservice)

Desirable:

• M365 (Teams/Teams Phone), AD/Azure AD, SCCM
• Experience with BTS (e.g.Atereo) platform

If you are an experienced Telephony Engineer who is available for a 12-month fixed-term contract, then hit apply!