Internal Support Specialist

Portal Support Specialist

Location: Reading, UK

Contract: 12 Months (July 2026 – June 2027)

Between £38,000 and £41,600

A global consulting company is seeking a Partner Portal Support Specialist to act as the first point of contact for partners accessing a newly launched partner portal. This role focuses on providing excellent support, managing partner onboarding and access requests, and ensuring a smooth partner experience.

Responsibilities

• Provide first-line support for partner portal enquiries and access issues
• Manage partner onboarding, account provisioning, profile setup, and user administration
• Process and support demo and trial requests
• Track and coordinate requests through to resolution with internal teams
• Manage partner support inboxes and ensure SLA targets are met
• Troubleshoot portal access and login-related issues
• Maintain accurate records and follow established processes and procedures
• Deliver a high-quality, partner-focused support experience

Requirements

• Degree in Business, Communications, Technology, or a related field (preferred)
• Strong customer service and communication skills
• Excellent attention to detail and organisational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with a proactive approach
• Experience with CRM or ticketing systems such as Salesforce, SAP, or ServiceNow is desirable
• Comfortable working with cross-functional teams and external stakeholders

Ideal Candidate

• Customer and partner-focused
• Highly organised and detail-oriented
• Quick learner with a positive, can-do attitude
• Strong written and verbal communication skills

This is an excellent opportunity to join a collaborative team supporting a global partner network and helping drive a seamless partner experience.