Customer Success Manager (Tech-for-Good / Hybrid)

We’re thrilled to be partnering with a VC-backed, tech-for-good, SaaS scale-up that’s on the lookout for an exceptional Customer Success Manager to join their London headquarters and take ownership of a portfolio of mid-market and enterprise clients.

Backed by high-profile investors, the business is entering an exciting new phase of growth following a successful Series B. With strong momentum behind them, they’re continuing to invest heavily in their people and capabilities - making this the perfect time to join as they level up their account growth function.

As Customer Success Manager, you’ll play a pivotal role within the team, working closely with colleagues across sales and product to drive real value for customers. This is a relationship-first role where you’ll build deep, trusted partnerships with senior stakeholders, champion customer outcomes, and uncover opportunities to grow and expand key accounts.

This hire will ideally spend 2 or 3 days a week in-person with the rest of the team in London.

As Customer Success Manager you will:

• Foster and sustain strong relationships with senior stakeholders, establishing yourself as the premier expert on industry trends and the company's offering.
• Clearly convey the products value, manage expectations effectively, and proactively resolve any issues to ensure client satisfaction.
• Gain a thorough understanding of your clients' organisational structures, business cycles, and needs.
• Proactively handle renewals, identify accounts at risk, and use insights to drive adoption and engagement.
• Work closely with the wider commercial team to guarantee a seamless onboarding experience for clients.

We want to hear from you if:

• You have 1-2 years experience in a Customer Success role in another B2B SaaS company.
• You excel at building relationships, engaging, and influencing key decision-makers.
• You have achieved success at another startup or scale-up.
• You are extremely focused on gaining positive commercial and strategic outcomes for your clients.

What do they offer?

• £70k OTE (£60k salary + £10k On-Target-Bonus)
• Employee stock options
• 25 days annual leave + public holidays
• Hybrid working model out of their HQ in central London
• Top-tier private health insurance
• Enhanced parental leave
• Brand new MacBook on your first day
• Learning and Development budget
• Pension contribution
• Regular company-wide events and socials