Training & Implementation Specialist

• Job Title: Training and Implementation Specialist
• Location: Welwyn Garden City, Herts
• Salary: £26,000 per annum £3,000 discretionary annual bonus paid quarterly
• Contract: Permanent, Full-time/ Monday- Friday, 37.5 hours per week / Option to WFH up to 3 days per week after qualifying period / 0830-5pm or 9am – 5:30pm/ Fri – 4:30pm finish.

Training and Implementation Specialist:

• Are you a confident individual with excellent customer service skills?
• Do you bring a proactive, ‘can do’ attitude and want to be part of a successful, growing team?
• Does the idea of providing training, account management, and building long-term client relationships appeal to you?
• Would you enjoy helping new clients with their onboarding and training journey?
• Are you excited by the chance to join a highly established, friendly company with fantastic career prospects?
• Do you thrive when given autonomy and the freedom to implement your own ideas?

If you answer ‘YES’ to some of the above, we’d love to hear from you!

Our Client:

Our client is highly established and one of the leading providers of reduction services in the UK and have an exciting opportunity to join their team as a Training and Implementation Specialist.

Overview:

Our client are looking for a bright and enthusiastic individual with excellent communication and organisational skills to join their fast-paced Open Banking Team. The candidate must be a self-starter and be able to work from their own initiative and be confident with running software training sessions with customers online, once undergone training. You will have the ability to build good working relationships with clients and be keen to develop and progress.

Principle Responsibilities

• Liaise with payment partners to coordinate onboarding of new clients
• Support and coordinate clients when providing the necessary documentation for onboarding
• Creating and sending client contracts and following up where necessary
• Implementing clients’ accounts in accordance to individual needs
• Coordinate suppliers to ensure onboarding is completed accurately and promptly
• Support clients with software and training queries
• Coordinating and setting up online training sessions with clients
• Running online training sessions for clients
• Support the Project Manager with department and revenue growth
• Account Managing clients
• Support with software development and testing

Requirements

• Highly focussed with strong organisational, communication and customer service skills
• Must have the ability to work independently within a small team
• Assertive, determined, self-motivated
• Be keen to learn and the ability to adapt and evolve with change
• Be flexible and confident to suggest and improve current processes
• A thirst to help develop, grow and support the success of the department
• The ability to work to tight deadlines
• Has a positive “can do” attitude throughout

Advantageous

• Experience with software training would be beneficial but not essential
• Knowledge of the payments industry

The successful applicant will play a key role in the development, growth and success of the Open Banking product and will be working closely with the Project Manager. The role sits within a small but growing team, where there is excellent opportunity for career development.

Benefits

• Growing department with good career potential within an expanding team
• Company pension contribution of 6%
• Generous holiday and TOIL working arrangements
• Flexibility to work from home up to 3 days per week (once trained)
• Private Healthcare (after 2 years)
• Dental and Optical care contribution
• Access to the company employee savings scheme

Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 working days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.