Salesforce Solution Architect

Role: Salesforce Solution Architect Field Service

Type: FTC 2 Years

Industry: Utilities

Overview:

Our client is embarking on a major transformation to replace Click with Salesforce Field Service. The Salesforce Solution Architect will lead the end-to-end design and implementation of the new Field Service solution within the utilities landscape, ensuring seamless integration with existing enterprise systems.

Key Responsibilities:

• Lead solution design for Salesforce Field Service, replacing Click.
• Define architecture, integration, and data models aligned with utilities business processes.
• Collaborate with business and technical teams to translate requirements into scalable Salesforce solutions.
• Oversee configuration, customization, and deployment of Field Service modules.
• Provide technical governance, ensuring best practices and compliance with architectural standards.
• Support testing, change management, and user adoption initiatives.

Key Skills & Experience:

• Proven experience as a Salesforce Solution Architect with Field Service implementation expertise.
• Strong understanding of the utilities domain and workforce management processes.
• Experience integrating Salesforce with enterprise platforms (ERP, GIS, Asset Management).
• Salesforce certifications preferred (Field Service Consultant, Application Architect, etc.).
• Excellent communication and stakeholder management skills.