Senior Account Manager
Senior Account Manager – Strategic Software & IT Accounts
Role Overview
We're looking for a Senior Account Manager to own and grow strategic client relationships across our clients software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling.
You'll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised.
This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders)
- Act as the single point of accountability for client satisfaction and commercial success
Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms)
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities
Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions
- Work with internal teams to scope, price, and propose new solutions
- Ensure contractual commitments, SLAs, and commercial terms are met
Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met
- Translate client objectives into clear briefs for technical and delivery teams
- Champion the client internally while balancing delivery realities and commercial objectives
Governance & Risk
- Monitor account health, delivery risks, and dependencies
- Escalate issues early and manage them through to resolution
- Ensure services are delivered in line with security, compliance, and governance standards
What We're Looking For
Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting
- Track record of managing complex, multi-stakeholder enterprise accounts
- Experience working alongside technical and delivery teams on solution-led engagements
Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts
- Excellent stakeholder management and communication skills
- Strategic mindset with the ability to spot and shape opportunities
- Confident running senior-level meetings, reviews, and workshops
Personal Attributes
- Consultative and client-centric
- Proactive, organised, and accountable
- Credible with both technical and non-technical audiences
- Calm under pressure and comfortable managing ambiguity
Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation
- Background in a consultancy or professional services environment
- Familiarity with onboarding complex technical solutions