Operations Manager
A leading boutique professional services firm based in Mayfair is looking for an ongoing temp Operations Manager to join their team for a minimum of one month.
Your responsibilities will include:
Salesforce & CRM Management:
- Support with Salesforce-related initiatives including new org setups, integrations, and optimisations – managing internal stakeholders and third-party consultants
- Deliver ongoing technical support
- Maintain data quality and develop reports and dashboards
- Design and execute campaigns using Salesforce tools (e.g., iContact, email marketing, campaign tracking)
- Act as liaison with Salesforce and third-party support to drive platform and process improvements
- Provide ongoing Salesforce support to the team working closely with the Operations Director
Client Engagement & Process Management:
- Manage the full client lifecycle: onboarding, contracting, delivery tracking, billing, and reporting.
- Oversee and update documentation such as Statements of Work (SOW), Client Review Calls (CRCs), mentor fee summaries, client end dates, and mentor
- capacity charts.
- Ensure client data accuracy and consistency across the CRM and operations platforms.
- Continuously review and refine business development workflows to improve efficiency, reduce duplication, and ensure scalability.
- Work closely on the different team engagements with the Client Director to produce accurate budgets, time management reports and Statements of Work producing an accurate analysis of costs and time spent against budget on each engagement.
This role has the potential to go permanent or they would also consider temp only options.
Hourly equivalent of up to £58,000.
This is a hybrid role- 3 days in the office, 2 days working from home.
Hours are 9am-5:30pm.