SME Account Manager
About Us
TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and network infrastructure.
For over 30 years, we’ve served businesses of every size – from national retailers to small and medium-sized enterprises – with future-proof, scalable technology and dedicated support. Building on this heritage, we’re focused on providing a comprehensive managed service portfolio, alongside our core connectivity specialisms, giving Enterprise organisations more choice and flexibility as they innovate and grow.
Our mission is simple: to empower UK organisations to exceed their ambitions by delivering trusted service and innovative solutions.
If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.
The Role
Reporting into the Mid-Market Sales Manager, the SME Account Manager is responsible for retaining and growing revenue alongside attracting new business, ensuring all targets are met. You will be directly responsible for optimising sales opportunities, selling the full TalkTalk Business portfolio and fostering strong relationships with your clients. You will operate within accounts from C-level down, leveraging and developing relationships to develop wallet share and win new business through referrals or lead generation.
What you will do
The responsibilities for the role include, but are not limited to:
• Build & maintain effective long-term relationships with a defined customer base to ensure a high level of customer satisfaction with all key and senior decision makers and influencers
• Ensure you are in regular contact with your account base, conducting regular status & strategy meetings and are able to develop relationships “high & wide” within the account operating at C-level down
• Achieve set revenue targets by increasing spend per account and mitigating any churn risks
• Achieve the set Total Contract Value target by selling the whole Talk Talk portfolio via new business as well as cross & up-selling to existing customers
• Convert leads into opportunities as well as securing referrals and closing a significant proportion of sales from your pipeline
• Serving as the primary interface for all customer interactions regarding requirements and projects, creating demand for our products by raising your profile within our customers organisations, becoming a trusted advisor for them
• Develop & maintain relationships with key internal stakeholders (e.g. Commercial, Pre-Sales, Bid Management, Customer Services, Operations, Assurance, Management etc), following all correct processes and adhering to set procedures & compliance.
• Achievement of set KPIs which cover off activity and productivity and are subject to change but are monitored on a regular basis
Skills and experience we are looking for
We are looking for someone with:
• Experience within the Telecommunication industry and Account Management
• A strong commercial acumen and an understanding of revenue forecasting and attrition management.
• Excellent communication skills, with the ability to present information clearly to customers and internal stakeholders alike.
• A solid understanding of the technology within our portfolio is preferred e.g. SD WAN, Cisco Meraki, hosted telephony solutions etc.
How you will work
At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our way of working is to work 3 out of 5 days in the office (adjusted for colleagues who are part-time) at our HQ in Soapworks, Salford Quays, with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.
What can we offer you?
• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events and enjoy electric car charging points available at our HQ.
We've created a happy, diverse, inspiring workplace for real people, just like you. If you understand what customers want and are committed to making it happen, be a part of our story.