SME Account Manager

About Us

TalkTalk Business is one of the UK’s leading B2B technology & managed service providers, offering a full range of business-grade communications products and services, spanning internet access, data, voice and network infrastructure.

For over 30 years, we’ve served businesses of every size – from national retailers to small and medium-sized enterprises – with future-proof, scalable technology and dedicated support. Building on this heritage, we’re focused on providing a comprehensive managed service portfolio, alongside our core connectivity specialisms, giving Enterprise organisations more choice and flexibility as they innovate and grow.

Our mission is simple: to empower UK organisations to exceed their ambitions by delivering trusted service and innovative solutions.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

Reporting into the Mid-Market Sales Manager, the SME Account Manager is responsible for retaining and growing revenue alongside attracting new business, ensuring all targets are met. You will be directly responsible for optimising sales opportunities, selling the full TalkTalk Business portfolio and fostering strong relationships with your clients. You will operate within accounts from C-level down, leveraging and developing relationships to develop wallet share and win new business through referrals or lead generation.

What you will do

• Retain, grow, and develop a portfolio of mid-market customers.
• Deliver revenue growth through upselling, cross-selling, and new business sales.
• Build trusted relationships with customers at all levels, including C-suite stakeholders.
• Identify and convert sales opportunities while promoting the full TalkTalk Business portfolio.
• Work cross-functionally to deliver excellent customer experiences and resolve issues.
• Manage pipeline, forecasting, and performance targets effectively.

Skills and experience we are looking for

• Experience within the Telecommunication industry and Account Management.
• A strong commercial acumen and an understanding of revenue forecasting and attrition management.
• Excellent communication skills, with the ability to present information clearly to customers and internal stakeholders alike.
• A solid understanding of the technology within our portfolio is preferred e.g. SD WAN, Cisco Meraki, hosted telephony solutions etc.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our way of working is to work 3 out of 5 days in the office (adjusted for colleagues who are part-time) at our HQ in Exchange Quay, with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Commission Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Flexible Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.

We've created a happy, diverse, inspiring workplace for real people, just like you. If you understand what customers want and are committed to making it happen, be a part of our story.