ICT Technical Support Officer
Job summary
ICT Technical Support Officer Band 3 - 12 Months Fixed term with possible extension 37.5 hours per week
Tameside & Glossop Integrated Care NHS Foundation Trust is looking to recruit an ICT Technical Support Officer.
You will be working on the service desk based at the Tameside General Hospital site providing first-line support to the organisation's computer users.
The role involves the following activities:
- Logging, monitoring and escalating of incidents & service requests through to resolution; using technical knowledge, skills and experience based on ITIL best practice.
- Maintaining Incident and Service Requests, logging, monitoring and diagnosing ICT issues for all organisational systems.
- Resolving basic incidents and service requests at first point of contact.
- Escalating calls, when required, to second and third line support as appropriate.
We are seeking a reliable, energetic individual to provide an efficient and effective service as an ICT Technical Support Officer. The successful candidate must have excellent verbal and written communication skills with a broad understanding of PCs and related hardware.
This role is a full time, permanent position, working Monday-Friday on a shift rota within the hours of 7.30-6.00pm.
Main duties of the job
Acting as the hub for all ICT related queries, incidents, and requests, the service desk are the focal point for the Trust's ICT support and delivery service. ICT Technical Support Officers are responsible for ensuring all incidents, requests, and communications are recorded and managed effectively. Through a structured development and trainingprogramme, provide first line support for computer users and central computer systems with theaid of ICT service management tools and network support software . The post holder will also participate in a technical rotation with thesecond tiertechnical team.
This role is vital in ensuring that excellent management of incidents support the Trust vision in maintaining that patients are at the heart of everything we do.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Person Specification
Experience
- Awareness of Windows desktop O/S
- Relevant experience in an IT or customer service related environment.
- Desktop software & hardware configuration
- Knowledge of ITIL processes
Qualifications
- Educated to GCSE standard or equivalent
Skills & Knowledge:
- Experience of PC & Peripheral hardware components
- Good knowledge of Microsoft Office systems
- Knowledge of the network protocol TCP/IP
Other Factors
- Enthusiastic and self-motivated
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside General Hospital
Fountain Street
Ashton-Under-Lyne
OL6 9RW
Employer's website
https://www.tamesidehospital.nhs.uk/