Patient Safety Support Officer
Job summary
Patient Safety Support Officer - 37.5 - 12 months
The post holder will be expected to support the incident and serious incident elements of the work of the Corporate Nursing and Integrated Governance Team, ensuring there is robust application of Trust governance processes, policies and procedures.
The main purpose of this role is to provide support for the organisation in the delivery of robust incident management process, learning from incident and the patient safety Incident response Framework by:
Facilitating the incident reporting and management process
Supporting the delivery of serious incident investigation process
Supporting the wider work of the patient safety team
Main duties of the job
Main duties of the job
ToCommunicate with a range of contact's e.g. staff from other departments, external clients, patients and their families, concerning both routine and complex information, some of which may be confidential.
ToProvide administrative support to the Patient Safety Team within set timescales and to a high standard of accuracy and presentation that will include
Typing documents - letters, meeting notes, reports
Processing correspondence, messages and emails - including emails from external organisations - ensuring incoming mail dealt with appropriately and forwarding of items requiring management attention
Data inputting
Developing and maintaining effective and efficient office systems including electronic filing
Organising meetings as requested and providing administrative support for those meetings e.g. room bookings, taking minutes/meeting notes
Data quality checking
Providing support to staff users to ensure all queries are actioned, escalated or delegated as appropriate
Support with training needs for all staff users
Assisting with the external reporting to LFPSE (Learn from Patient Safety Events) reporting system
Highlighting potential serious incidents with the Patient Safety Team as required
System maintenance as required
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Compassion
- Accountability
- Respect
- Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.
The person specification below is not the full personspecification, butoutlines the criteria against which your application form will be assessed.
Important Notice on Visa Sponsorship Eligibility
Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Skilled Worker visa route. This is due to the position not meeting the minimum salary threshold of £41,700 per annum and/or the required skill level set by UK Visas and Immigration.
We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.
Person Specification
SKILLS & KNOWLEDGE
- Knowledge of IT systems
- Good verbal and written communication skills
- Able to organise and prioritise work
- Be able to use own initiative as well as working within a team
- Good organisational skills
- Understanding of hospital administrative structure
Qualifications
- Good standard of education (GCSE or equivalent)
- NVQ in Business and Administration Level 2 or above
Experience
- Previous NHS experience
- Use of Microsoft Word, MS Excel, MS Powerpoint & Email system
- Experience of dealing sensitively with challenging or upset patients or families.
- Experience of data quality checking
- Experience of using patient safety management system Ulysses, Datix or other risk management systems
- Corporate experience of working in an Office environment.
- Experience in organising multi-disciplinary meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tameside and Glossop Integrated Care NHS Foundation Trust
Address
Tameside and Glossop ICFT
Fountain Street
Ashton under Lyne
OL6 9RW
United Kingdom
Employer's website
https://www.tamesidehospital.nhs.uk/