Primary Care IT Technician

Job summary

The post-holder will participate in the delivery of the ICT services across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO). Supporting the installation, configuration and maintenance of end user equipment, systems and software mainly to deliver the primary care IT service across 35 GP practice and 5 primary care network (PCN) locations within the Tameside and Glossop estate.

Duties will include providing effective and efficient IT support and technical advice on desktop, laptop and peripheral technologies, and other third party systems across the ICT service while actively managing, troubleshooting and resolving IT hardware and software technical issues quickly in order to minimise impact on end user device unavailability.

Provide support cover on short-term basis for colleagues in the IT Tier 1. To work alongside Tier 3 colleagues and other ICO / partner organisations as required.

Core hours of the service are 7:30 a.m. to 18:00 p.m. The post holder will be expected to be a member of an IT technician rota covering the core hours. The IT technician is also required to work remotely and in the field including travel to any of the 35 GP sites, 5 PCN sites or other ICT locations therefore it is expected that the successful candidate will have the ability to travel.

Main duties of the job

Support the installation, configuration and maintenance of end user equipment, systems and software to deliver the ICT service.

To support endpoint hardware and software defined and any ICO supported equipment connected to the ICT network. This includes for example desktops, laptops, printers and scanners. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirement.

The physical and remote deployment of hardware and software to ICT end users through the use of physical media, remote server based tools and applications. To support the software installed on all end point devices, including desktops and laptops. This list of equipment is not exhaustive and will change as necessary in line with improvements in technology and service requirements

The physical and logical connection of hardware to the network to enable connectivity to support the service needs. To ensure that all security requirements are adhered to without exception, and that all standards and SOP's are followed

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.