Entry Level Customer Success £30k-£60k salary + bonus (Fast Track Opportunity)

About Tangent

Tangent was created to make job applications fairer and more human. We connect you with industry expert mentors from leading companies who volunteer their time to guide you through every step of your job search.

Our mentors help you improve your CV, prepare for interviews, and navigate salary negotiations with confidence. In today’s market, having a mentor can be the difference between being overlooked and getting hired.

Tangent is a free social impact platform that helps talented people from all backgrounds unlock new opportunities and build meaningful careers.

Fast Track Your Application

To give you the best chance of success, we created Fast Track by Tangent, a guided application process and free career accelerator offered to candidates we identify as showing strong potential. It’s designed to help you stand out, prepare effectively, and move confidently through the hiring process for this role.

Through Fast Track, you’ll gain access to:

💬 1:1 guidance from mentors already working in the industry

🧭 Insider insight into how top tech companies hire and what they look for in candidates

📈 Tailored support to refine your personal brand and communication skills

🚀 Visibility to employers building diverse, high-performing customer success teams

🤝 Opportunities to expand your professional network and gain real-world advice from experienced mentors

Fast Track helps you strengthen your application, build confidence before interviews, and connect directly with the companies shaping the future of tech.

The Company

In London and Dublin we’ve partnered with a fast-growing consumer tech company that’s redefining how people connect with digital products. The company is on an exciting growth journey, backed by a talented team and innovative technology that’s changing how people interact online.

They’re now expanding their Go-To-Market team and are looking for ambitious individuals who are eager to learn, grow, and make a real impact in a fast-paced environment.

The Role

As a Customer Success Manager (CSM), you’ll play a key role in helping customers get the most value from the company’s products and services. You’ll build strong relationships, understand client goals, and work closely with internal teams to ensure every customer has a positive, long-term experience.

This is an excellent opportunity for someone who enjoys problem-solving, communication, and helping others succeed.

You’ll learn how to:

• Build and maintain strong relationships with customers at all levels
• Understand client needs and help them achieve measurable results with the product
• Deliver onboarding sessions and guide new customers through implementation
• Proactively identify opportunities to improve customer satisfaction and retention
• Collaborate with product and sales teams to ensure customer feedback drives improvements
• Develop commercial awareness, empathy, and confidence in a fast-paced, customer-focused environment

Who We’re Looking For

You don’t need previous experience or a degree, just:

• A passion for technology and curiosity about how companies grow
• Great communication skills and enthusiasm for speaking to people
• A positive, resilient attitude and eagerness to learn from feedback
• A desire to launch a long-term career in customer success

How to Apply

1️⃣ Sign up on Tangent and create your profile (eligible candidates will be invited to join the Fast Track programme)

2️⃣ Share your motivation for the role so the hiring company can learn more about you

3️⃣ Your profile will be reviewed by the hiring team, and if selected, you’ll be moved forward quickly through the interview process with additional mentoring and support