Defect Manager

Defect Manager - Purpose and Accountability

Leading the management of defects on a specific programme and reporting to the Core NW Test Manager. This role will be accountable for managing defects to closure on that specific programme and will also manage change control on the testbeds and Chair the Programme Change Control Board.

You will manage the defects and changes cross-functionally, with multiple Test and Technical teams as well as our key delivery partners, to ensure delivery via a defined process in these areas.

The role encompasses defect and change management during validation and integration activities of the "as is" and "future" network (redesign/add, change and/or increase the networks services and resources for capacity, features and functionality). As part of a team, you will work with functional stakeholders to ensure that the defect and change processes are followed - working to exercise influence without direct authority.

You will have a good knowledge in principles and concepts of Service Control, Data, Voice and IMS, together with an understanding of messaging service including SMS, MMS and voicemail with good cross functional working skills to develop and support close working relationship with other domains and our Partners to drive and achieve change management and defect resolution for the assigned project.

Experience and Knowledge

Role Fundamentals - Essential criteria

· Demonstrable knowledge of the testing lifecycle

· Demonstrable knowledge of defect management

· Knowledge of wider mobile network domain

· Excellent analytical and problem-solving skills

All candidates at this level should demonstrate:

· Experience of working with and influencing within teams. Will be able to demonstrate how they add value and contribute to team successes and outcomes.

· Ability to make decisions, problem solve, work and collaborate within teams.

· Will have hands on, day to day understanding and technical subject matter experience of their area.

· Will be able to demonstrate implementing and making recommendations for improvements that are in line with strategies.

· Will be able to understand and analyse the data and insights in their area to support management and leadership teams to make effective and informed decisions.

· Ability to work in a fast-paced changing environment enjoying the challenges and opportunities this brings. Can demonstrate being able to effectively prioritise work based on time, cost, quality parameters

· Will have experience of working directly with partners on a regular basis

· Be self-motivated and have high work standards

Domain specific knowledge & experience - Desirable criteria

· Core Network Knowledge and experience (packet core, voice core, service layer, charging, OSS)

· Experience of working with test management tools like HP ALM.

· Able to create and improve processes in their area

Capabilities

Behaviours

Leading Self

Communication & Influencing

Persuading and influencing others

Capabilities

Relationship Management

Responsibilities

· Accountable for creating/updating the defect management and change board processes

· Working with internal and external teams you will ensure that these processes are followed. All defects must be efficiently managed to resolution. The Change Control Board must cover all changes to the testbed including SW, HW and Config.

· Accountable testbed change control, issue management and related reporting for all the domains relevant to the programme.