Desktop Support Engineer

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Role: Desktop Support Engineer

Job Type: Permanent

Location: Livingston, UK (Onsite)

Number of hours: 40 hours per week – full time

Are you looking to take on a role in IT Service Desk and Request Management?

We have an exciting opportunity for you – Desktop Support Engineer.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

End-user computing support Engineer / Desktop support Engineer ---- Desktop Support Engineering, Desktop Migration, VIP support, Windows Migration, Application Packaging, Intune, JAM.

Key responsibilities:

• Provide end-to-end support for users Desktops, Laptops and End users devices like Printers, Scanners.
• Perform deep-dive analysis and resolve complex incidents within SLA
• Responsible for Software packaging, Vulnerability fixes and patching compliance
• Manage O365 , Sharepoint and share folder access related issues for corporate users
• Coordinate with Vendor for Hardware replacement

Your Profile

Essential skills/knowledge/experience:

• Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Provides advice and guidance to colleagues regarding incidents
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
• Identify, log and resolve technical problems with software applications or network systems
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Create, maintain, and distribute reports of progress to senior leadership
• Migrating workstations from Windows XP to Windows 7 or higher platform
• Maintain client databases with up to date solutions and clear record of activities
• Explain and document technical issues in a clear way to clients
• IMAC support at corporate office
• VIP Support and MAC troubleshooting
• Strong technical knowledge to troubleshoot issues related to Windows and MA

Desirable skills/knowledge/experience:

• The candidate should have good understanding of the relationship between Active Directory, AZURE directory service and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions and policies
• Experience integrating Intune in a complex environment/ large organization
• Maintain Intune device management ((iOS, Android, Windows) and mobile access management environment including AR/VR device environment.
• Manage Apple DEP/VPP integration
• App assignment and installation, Security compliance metrics, Enrollment metrics
• Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructure and take appropriate actions
• Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android, Windows) Device Management and Application Management Policies
• Work with customers to design, develop and implement modern security solutions leveraging Windows Defender, Intune, and Device Health
• Support Operational process design including release management, service management, incident/problem management etc.,
• Expertise in the design and implementation of Intune infrastructure
• Technical Review of the Application Deployment Requests
• Deploy packages using Intune to productions users, following change management process and Remove/upgrade packages as per the business requirements

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: "Adjustment Request" or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.