Engagement Manager

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Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

The Engagement Manager acts as the primary point of contact for the client at the onshore location, ensuring seamless delivery, relationship management, and strategic alignment between the customer and offshore/nearshore delivery teams. This role is accountable for client satisfaction, delivery governance, portfolio oversight, and revenue growth opportunities within the engagement.

Your responsibilities:

• Client Relationship & Stakeholder Management
• Serve as the trusted advisor and single point of contact for senior client stakeholders.
• Build and maintain strong, long-term client relationships that support ongoing delivery and account growth.
• Conduct regular governance meetings, including weekly status calls, monthly reviews, and quarterly business reviews (QBRs).
• Understand client business priorities and proactively propose value-added solutions.
• Delivery Governance & Performance Management
• Ensure the successful delivery of services/projects across multiple workstreams.
• Act as the onshore escalation point for delivery issues, risks, and dependencies.
• Collaborate closely with offshore/nearshore delivery leads to track progress, resolve blockers, and maintain service quality.
• Oversee adherence to SLAs, KPIs, contractual commitments, and compliance requirements.
• Financial & Contract Management
• Manage engagement-level financials including forecasting, budgeting, resource planning, and margin optimization.
• Track revenue, billing, and utilization in coordination with delivery and finance teams.
• Support contract renewals, SOW creation, and change order negotiations.
• Account Growth & Strategy
• Identify upsell and cross-sell opportunities within the client landscape.
• Support pre-sales, solutioning, and proposal preparation for new initiatives.
• Partner with account leadership to shape long-term account strategy and roadmap.
• Communication & Reporting
• Deliver clear and concise communication to both client and internal leadership.
• Prepare dashboards, progress reports, risk logs, and performance updates for governance forums.
• Ensure transparency and alignment across onshore–offshore teams.
• People & Stakeholder Leadership

• Provide leadership and guidance to distributed teams supporting the account.
• Mentor project managers, leads, and SMEs across onshore/offshore teams.
• Foster a strong, collaborative culture across geographies.

Your Profile

• Professional Skills
• 8–12+ years of experience in client-facing IT delivery, consulting, or program management roles.
• Strong understanding of global delivery models (onshore–offshore–nearshore).
• Experience managing large strategic engagements or multi-year service contracts.
• Proficiency in delivery metrics, financial management, and service governance.

• Soft Skills
• Exceptional communication and executive presentation skills.
• Strong relationship building, negotiation, and conflict resolution abilities.
• High degree of ownership, professionalism, and customer empathy.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.