Engagement Manager

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Engagement Manager

Job Type: Permanent

Location: Reading, Paddington UK / Hybrid

Number of hours: 40 hours per week – full time

Ready to utilize your experience and expertise in Engagement Management.

We have an exciting role for you – Engagement Manager.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As an Engagement manager. You will act as the primary liaison between business stakeholders and teams, ensuring that technology solutions align with business goals. You will focuses on relationship management, delivery oversight, and strategic alignment of services

Key responsibilities:

• Build and maintain strong relationships with business stakeholders to understand their needs and priorities
• Act as the single point of contact for TCS engagements and service delivery
• Translate business requirements into solutions in collaboration with technical teams
• Oversee the delivery of projects and services, ensuring quality, timelines, and budgets are met
• Identify opportunities for process improvements and innovation through technology
• Manage stakeholder expectations and ensure high levels of customer satisfaction
• Coordinate across multiple functions (development, infrastructure, support, security, etc.)
• Monitor performance metrics and service levels (SLAs/KPIs)
• Support change management and adoption of new technologies

Your Profile

Essential skills/knowledge/experience:

• Excellent stakeholder management and communication skills
• Strong problem-solving and decision-making abilities
• Ability to manage multiple priorities in a fast-paced environment

Desirable skills/knowledge/experience:

• Experience working in a Telecom client-facing or consulting environment
• Familiarity with Telecom Business and UK Telecom Landscape

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.