IT Executive Support Engineer

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: IT Executive Support Engineer

Job Type: Permanent

Location: Warwick, UK / On-site

Number of hours: 40 hours per week – full time

Do you have expertise in delivering high‐touch IT support?

We have an exciting opportunity for you – IT Executive Support Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Own complex technical issues while providing high‐touch support to senior stakeholders.
• Troubleshoot enterprise environments across Windows, macOS, Microsoft 365, and Intune.
• Grow your skills through continuous learning and exposure to large‐scale workplace technology platforms.

The Role

As an IT Executive Support Engineer, you will deliver high‐quality technical support to end users, including senior executives and VIP stakeholders, across Windows, macOS, mobile, and cloud‐based productivity platforms. This role plays a critical part in maintaining a seamless user experience through prompt incident resolution, proactive support, and effective stakeholder engagement. You will work closely with wider IT teams to resolve complex issues, contribute to continuous service improvement, and ensure a reliable and professional support experience.

Key responsibilities:

• Provide technical support for Windows and macOS laptops, desktops, and mobile devices.
• Install, configure, and troubleshoot business applications.
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.
• Resolve issues related to email, MFA, authentication, VPN, Wi‐Fi, and printing.
• Perform device onboarding, imaging, and offboarding activities.
• Execute Microsoft Intune device management tasks based on skill and competency level.
• Document incident resolutions and maintain knowledge articles and SOPs.
• Escalate unresolved issues and perform root‐cause analysis where required.

Your Profile

Essential skills/knowledge/experience:

• Strong troubleshooting skills across Windows 11, macOS, and mobile devices.
• Hands‐on experience supporting Microsoft 365 applications.
• Working knowledge of Microsoft Intune and mobile device management (MDM).
• Experience supporting mobile platforms such as iOS and Android.
• Understanding of networking concepts including VPN, Wi‐Fi, DNS, and DHCP.
• Demonstrable experience working in an IT support environment.
• Strong experience troubleshooting Outlook, Calendar, and other Microsoft 365 applications.

Desirable skills/knowledge/experience:

• Advanced Windows OS troubleshooting experience, including registry and driver issues.
• Experience with macOS endpoint management and device enrolment.
• Previous experience supporting senior executives or VIP users in a high‐touch support environment.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.