Salesforce Business Analyst

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.

Role: Salesforce Business Analyst

Location: London, United Kingdom

Contract: Permanent

Mode of Working: Hybrid

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• TCS Digital Field Service Management(DFSM) Practice requires an experienced Salesforce Business Analyst to help discover and design the Field Service Management solution on Salesforce Field Service Lightning(FSL) platform for a multinational corporation specializing in food services and facilities management.
• The desired individual will possess strong communication and influence skills with both technical team members and business stakeholders, and should have the skills and experience to assess customer requirements and functional architecture. Field service and related industry experience, as well as Field Service Lightning (or other FSM platform) implementation experience is preferred.
• The Business Analyst should work closely with Business users to identify the requirements, create user stories, identify dependencies and document them. He/she should also help the Customer Product Owner & the team to maintain the Product Backlog, prioritise and groom user stories, and design the functional solution.

The Role

As a Salesforce Business Analyst, you will have a good understanding of typical business challenges, solutions and best practices in Field Service Management space, and should be able to interact with both technical and functional teams to understand requirements, analyze information, and design comprehensive solutions over the FSL platform.

Your responsibilities:

• Provide expertise to understand and analyse the customer’s Field Service Management requirements
• Create functional specifications, user stories and user documentation
• Help design solutions and advise suitable ways to best leverage the FSL platform to support critical business functions and meet project objectives, business requirements and company goals
• Analyze functional challenges; develop recommendations and solutions for those problems, help implement those solutions, and assess the business impacts and results
• Participate in the full software development life cycle from feasibility and requirement analysis to design, development, demo, testing and deployment
• Conduct meetings with business teams to solicit the business requirements
• Possess an overall understanding of the project solution from a functional aspect
• Provide functional oversight & guidance in the implementation of a project solution
• Provide recommendations/validations of the functional implementation of a solution
• Provide thought leadership on FSM to customer & delivery teams

Essential skills/knowledge/experience:

• Excellent understanding, skills & experience on Field Service Lightning and/or other Field Service Management platforms
• Excellent understanding of Field service & related business functions, FSM workflows & best practices to drive Field Service implementations
• Experience working as Business Analyst conducting user workshops, analysing requirements, creating functional specifications, user stories and user documentation
• Experience preferable in Field Service Management product implementation.
• Experience working in Agile & Waterfall environments
• Conversant in a broad range of technical topics including - integration, master data management, user experience

Desirable skills/knowledge/experience:

• Experience/knowledge of Field Service Management Platforms
• Good understanding of Enterprise Architecture, and working with ERP/CRM systems
• Basic understanding of Salesforce development platform, Service Cloud, and best practices
• Salesforce Business Analyst/Service Cloud/ Field Service Lightning Consultant certified.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process (optional)

1. Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
4. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.