Senior User Experience Designer

Senior UX Designer

The role

Our Senior UX Designers are responsible for creating intuitive, accessible and engaging digital experiences that solve real user needs while delivering measurable business value. Working closely with Lead Designers, Product Managers, Strategists and Technologists, you will help shape user experiences across a broad range of digital products and services.

You will bring a strong foundation in user-centred design, applying research, insight and experimentation to understand customer needs, identify opportunities and design effective solutions. As a senior member of the team, you will contribute to project direction, support client engagement activities and help ensure a consistently high standard of UX delivery across projects.

You will champion best practice in UX design, helping teams uncover meaningful insights, validate ideas and deliver seamless experiences across web, mobile and emerging digital platforms.

Responsibilities

• Lead UX activities throughout the project lifecycle, from discovery and definition through to design, testing and delivery.
• Conduct and synthesise user research, stakeholder interviews, workshops and usability testing to identify user needs and opportunities.
• Translate customer insights, business objectives and technical requirements into clear, actionable experience solutions.
• Create user journeys, service blueprints, information architectures, task flows, wireframes and interactive prototypes.
• Design intuitive, accessible and user-centred experiences across web, mobile and connected digital products.
• Collaborate closely with product managers, strategists, designers and engineers to define and deliver effective solutions.
• Facilitate and participate in workshops, co-creation sessions and design thinking activities with clients and project teams.
• Use qualitative and quantitative data to inform design decisions and evaluate success.
• Present design concepts, research findings and recommendations confidently to clients and internal stakeholders.
• Advocate for accessibility, inclusion and usability best practices throughout the design process.
• Work with development teams to ensure design intent is maintained through implementation.
• Support the continuous improvement of UX processes, methods and deliverables.
• Mentor and provide guidance to junior members of the design team.

Qualifications

• Proven experience in a Senior UX Designer, User Experience Designer or similar role within an agency, consultancy or digital product environment.
• Strong portfolio demonstrating expertise across user research, interaction design, information architecture and experience design.
• Excellent understanding of user-centred design principles and methodologies.
• Experience planning, conducting and synthesising user research and usability testing.
• Strong ability to create user journeys, workflows, wireframes and interactive prototypes.
• Proficiency with industry-standard design and prototyping tools such as Figma.
• Ability to translate complex business and user requirements into simple, effective experiences.
• Strong communication, workshop facilitation and stakeholder management skills.
• Experience working within multidisciplinary product, design and engineering teams.
• Good understanding of accessibility standards and inclusive design practices.

Desirable

• Experience working on large-scale digital transformation or enterprise projects.
• Knowledge of service design methodologies and customer journey mapping.
• Familiarity with agile product development environments.
• Experience using analytics and behavioural data to inform design decisions.
• Interest in emerging technologies, AI-powered experiences and evolving digital products.

About Us

TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design and digital experiences for our customers.

We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality.

We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.