Solutions Architect

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Role: ServiceNow Sales & Solution Lead

Job Type: Permanent

Location: London (Hybrid)

Number of hours: 40 hours per week – full time

Are you looking for an exciting opportunity as an ServiceNow Sales & Solution Lead?

We have an exciting role for you - ServiceNow Sales & Solution Lead

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

As a ServiceNow Solution Architect & PreSales Lead you will be in a critical strategic position responsible for leading technical sales pursuits and driving ServiceNow platform adoption. This role serves as the primary solution architect throughout the sales cycle, articulating the value of ServiceNow solutions to prospective customers, and ensuring alignment of client objectives with ServiceNow capabilities

Key Responsibilities:

• Be a trusted advisor to customers by leading discovery sessions, understanding customer requirements, defining scope, design scalable solutions and create implementation roadmaps on ServiceNow platform.
• Support sales pipeline & lifecycle by actively leading RFPs and proactive opportunities, building winning proposals, contributing to RFP/RFI responses, estimating effort & pricing and drafting statements of work.
• Develop and present compelling technical presentations and demonstrations of ServiceNow solution & platform features articulating the value as per customer requirements.
• Responsible for opportunity tracking & updates, advancement and closure to drive revenue growth.
• Support partner engagement, account mapping, identifying cross/upsell opportunities.
• Responsible for the technical solution design, PoC / PoV leveraging ServiceNow platform, GenAI capabilities and integration with third-party technologies & monitoring tools.
• Advise and ensure customers use leading ServiceNow practices & capabilities related to instance strategy, architecture, technical governance, data and integrations.
• Work with diverse teams and customers to improve product adoption, increase footprint & provide guidance to project teams at onsite / offshore on solution implementation.
• Develop strategies and guide customers to obtain maximum value from their ServiceNow investment & License usage.
• Provide technical consultation to client stakeholders on critical issues, answering platform related questions, and improvement opportunities.
• Participate in industry events to build market presence and generate leads. Share insights on market trends and competitive positioning.

Your Profile:

Essential knowledge/experience:

• Good experience in IT Infrastructure/Apps including in IT Solutions architecture / Bid Management / Pre-Sales support.
• Demonstrated experience in technical consulting, sales cycles as a solution architect, presales, professional services.
• Demonstrated experience in multiple ServiceNow implementations, migrations & upgrades and Strong understanding of IT service management processes and frameworks
• Strong technical & hands on experience in multiple ServiceNow product suites - ITSM, ITAM, ITOM, Now Assist, etc & other related applications & 3rd party software integrations with ServiceNow.
• Experience with CMDB design, architecture, and implementations, MID Server management, Discovery, Service Mapping, ATF.
• Experience in Glidescripting, Python, JavaScript, REST/SOAP APIs, HTML, CSS, Workflow and UI development and Service Portal Concepts, business rules, client scripts, data imports, custom apps, and development methods.
• Relevant ServiceNow certification eg. ServiceNow Certified System Administrator, ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification.
• Demonstrable experience of collaborating with geographically dispersed teams, requirements management, agile practices and working with clients to foster positive relationships.
• Excellent interpersonal, communication & presentation skills to client stakeholders, adept at translating technical concepts for non-technical stakeholders.
• Strong creative thinking, problem-solving, planning, time-management, and organizational skills.

Desirable skills/knowledge/experience:

• Experience in Banking, Financial Services and Insurance is an advantage.
• Expertise in data centers, storage, hosting, tool technologies & technical architecture.
• Deep understanding of industry trends, concepts, opportunities, threats & constraints.
• Experience & knowledge of GenAI, predictive analytics, or automation workflows in enterprise environments.
• Familiarity with NLP frameworks (TensorFlow, PyTorch) and LLM fine-tuning techniques.
• ITIL certification and/or AI/ML certifications (AWS, Google Cloud).
• Experience with implementing scripted web services in ServiceNow, Java, and CMDB or asset integrations in ServiceNow.
• Knowledge of SAML, Active Directory, or LDAP.
• ServiceNow developer Certification, including ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HR.
• Exposure to HRSD, IRM, CSM, FSM, GRC, mobile solutions, Reporting & Analytics & other industry specific solutions.
• Well-versed in modern web technologies and cloud computing architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation.
• Experience of custom applications development, Design and modification of ServiceNow Service Portal.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.

Rewards & Benefits:

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing:

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Join us and do more of what matters. Apply online now.