Support Engineer

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.

Role: Point of Sales Support Engineer

Job Type: Permanent

Location: London, UK

Number of hours: 40 hours per week – full time

Ready to apply your expertise in Point of Sales support within a fast-paced retail environment and help ensure seamless store operations?

We have a great opportunity for you - Point of Sales Support Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Support critical retail systems that directly impact customer experience and revenue.
• Gain exposure to enterprise-scale environments and modern support technologies.
• Grow your career within a global organisation delivering business-critical solutions.

The Role

As a Point of Sales Support Enginee r, you will be responsible for end-to-end incident and problem management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business-critical incidents, and support continuous improvement through root cause analysis and system optimisation.

Key responsibilities:

• Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs.
• Monitor production environments to ensure system stability and performance.
• Respond to and troubleshoot incidents, prioritising revenue-impacting issues.
• Perform log analysis and root cause analysis to identify and resolve recurring issues.
• Manage problem records and drive long-term fixes through structured problem management processes.
• Support database operations, including querying and troubleshooting using Oracle and SQL.
• Utilise monitoring tools such as Splunk to identify and resolve system anomalies.
• Collaborate with development and infrastructure teams to resolve complex technical issues.
• Ensure clear and effective communication with stakeholders, translating technical findings into business-friendly language.
• Support change management processes related to POS applications and releases.

Your Profile

Essential Skills & Experience

• Strong experience in application support within POS or retail environments.
• Hands-on experience with Java (Core Java and J2EE).
• Experience in production support, monitoring, and incident management.
• Strong troubleshooting skills with experience in log analysis and root cause analysis.
• Experience working with databases such as Oracle and SQL.
• Familiarity with monitoring tools such as Splunk.
• Good understanding of ITIL frameworks and service management processes.
• Experience working with ticketing tools such as ServiceNow or similar platforms.
• Strong communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Strong analytical and problem-solving abilities.

Desirable Skills & Experience

• Experience with Python scripting.
• Knowledge of PL/SQL.
• Basic understanding of AWS cloud services.
• Familiarity with Docker and contain concepts.
• Knowledge of Kubernetes in a production support environment.
• Understanding of ITIL framework practices.
• Experience with ServiceNow or similar ticketing systems.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process

1. Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
4. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.