Customer Service Advisor (London)

Contract:

• Temp with the view to go perm - must be available immediately

Location:

• NW4 ( must be within a commutable drive as no nearby tube/station)

Hybrid:

• 3 days in the office / 2 at home (after training period, usually a few months)

Working Hours:

• Monday to Friday, 9:00am – 5:30pm (37.5 hours per week).

We’re looking for a friendly, reliable and organised person to join our clients growing team as a Customer Service Advisor. Our client is one of the fastest growing UK-based internet provider specialising in fast, reliable broadband for rural and remote areas. Using 4G and 5G technology, They deliver high-speed internet where traditional landline and fibre services lack, backed by expert support and excellent customer reviews.

This role is all about helping their existing customers have a great experience, from answering day-to-day queries to onboarding new clients and ensuring everything runs smoothly

Role Overview: As the initial point of contact for customers, you will manage a variety of administrative and support tasks, including:

• Addressing customer inquiries via phone and email, covering topics such as billing, contract details, and general account support.
• Processing customer orders, returns, and replacement equipment.
• Onboarding new customers, managing their orders, keeping them updated, and ensuring a smooth installation or setup process.
• Handling and resolving customer complaints with professionalism and care.
• Coordinating with internal teams, such as technical support and operations, to ensure a seamless customer experience.

Qualifications:

• Previous experience in customer service, operations, or administration is essential.
• Excellent communication skills—clear, friendly, and confident both on the phone and in writing.
• Highly organized with strong attention to detail, capable of managing multiple tasks effectively.
• Proficient in using systems to process orders, track returns, and maintain accurate customer records.
• A proactive, dependable team player willing to assist wherever needed.

Working Hours:

• Monday to Friday, 9:00am – 5:30pm (37.5 hours per week).

Benefits:

• 20 days holiday plus Bank Holidays.
• Hybrid working once fully trained.