Senior Business Analyst

Key Responsibilities

• Lead business discovery workshops and gather requirements from stakeholders and SMEs.
• Analyse current and future-state processes for Insurance and Complaints Management.
• Convert business requirements into functional specifications, user stories, process flows, and acceptance criteria.
• Manage backlog refinement, requirements traceability, and JIRA artefacts (Epics, Features, User Stories).
• Collaborate with Pega Architects, Developers, Product Owners, and business teams to deliver solutions.
• Ensure compliance with European insurance regulations and complaint-handling standards.
• Support SIT, UAT, business validation, and production releases.

Required Experience

• 10+ years of Business Analysis experience.
• 5+ years of experience in Pega implementations.
• Strong Insurance and Complaints Management domain expertise.
• Experience working with European insurance organisations and regulatory environments.
• Hands-on experience with JIRA, Agile/Scrum, backlog grooming, and stakeholder management.
• Proven ability to work closely with architects, developers, QA teams, and business stakeholders.