Field Service Engineer - Canon Printers

Field Service Engineer – Canon Devices
Location: London
Salary: £36,000 – £42,000 Company Car, Pension & Additional Benefits
Job Type: Full-Time, Permanent

Are you an experienced Field Service Engineer with a background in Canon print technology? A well-established managed print and document solutions provider, recognised as a Canon Platinum Partner, is seeking a skilled professional to join their expanding service team in London.

We're seeking someone who lives either inside the M25 or 

The Role:
As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of Canon MFDs, ImagePRESS, and Production Print devices. This role is perfect for a confident electromechanical troubleshooter who thrives on delivering first-time fix solutions and exceptional customer service.

Key Responsibilities:

• Diagnose and repair Canon multifunctional and production print devices

• Install and configure devices on client networks, including scan-to-email and scan-to-folder

• Set up and maintain Fiery controllers and associated software

• Provide both on-site and remote technical support

• Maintain accurate service records and update asset information

• Deliver a high standard of customer service, building strong client relationships

• Escalate unresolved technical issues appropriately and report recurring faults

• Ensure timely and effective ticket resolution in line with SLAs

What We're Looking For:

• Canon-certified or experienced with Canon MFD and Production Print equipment

• Strong knowledge of Fiery controllers and network integration

• Excellent fault-finding, diagnostic, and troubleshooting abilities

• Customer-focused with strong communication skills

• Organised and capable of working independently or within a team

• Full UK driving licence

• Based in or willing to travel throughout London, ideally located by the M25 

What’s On Offer:

• Competitive salary (£36,000 – £42,000)

• Company car and fuel card

• Pension scheme

• Ongoing training and development

• Supportive and collaborative team environment

This is a fantastic opportunity to join a forward-thinking business committed to high standards of service and technical excellence.

Apply now to take the next step in your career as a Canon Field Service Engineer.