Training Specialist

Systems Trainer and L&D Specialist will be a valuable member of the HR and Recruitment Team.

You will design, deliver and embed high-quality systems and people-focused training across the organisation, supporting employees and consultants through system implementation, business change and ongoing development.

This role combines systems training, digital learning design and soft-skills delivery, with a strong focus on user adoption, confidence and engagement. Working closely with the L&D Manager, departments and stakeholders, the postholder will support the successful use of our case management system (Salesforce), in-house platforms, collaboration tools and evolving AI solutions.

We are not looking for agency support, we welcome direct applications direct from talented individuals and will respond within 24 hours.

Skills & Experience

Essential

• Strong IT and digital skills, with advanced Microsoft Office capability
• Confident and engaging trainer with experience delivering training remotely and in-person
• Excellent communication and presentation skills
• Strong attention to detail with the ability to learn new systems quickly
• Outstanding customer service skills with a people-focused, patient approach
• Ability to adapt training delivery to different learning styles and paces
• Comfortable working in a small team and managing multiple priorities

Desirable

• Experience in a legal, professional services or regulated environment
• CIPD Qualification or working towards
• Experience delivering systems or software training (Salesforce highly desirable)
• Familiarity with Slack and collaborative communication platforms
• Experience creating training videos or digital learning content
• Knowledge of apprenticeship frameworks or levy-funded programmes
• Experience supporting business change or system implementations

Personal Attributes

• Tech-savvy and naturally curious
• Approachable, supportive and confident
• Fast learner who enjoys problem-solving
• Strong relationship builder
• Calm under pressure with a solutions-focused mindset