IT Support Technician Apprentice

We're offering an exciting opportunity for a motivated and enthusiastic individual to join our IT Department in Chorley as an IT Support Apprentice. As part of our busy IT support function, you will be responding to IT incidents both remotely and in-person, managing hardware updates and running back-ups. The role offers great variety.

Roles and responsibilities but not limited to:

IT Support:

• Logging and processing support calls and tickets
• Diagnosing and resolving password problems and basic user issues
• Using ScreenConnect to provide remote assistance to users
• Talking to staff to determine the nature of problems they encounter
• Escalating complex issues to senior team members when required
• Investigating and troubleshooting computer software and hardware faults

IT Environment Management:

• Supporting Microsoft Intune and Autopilot device management
• Assisting with Dell laptop configurations and deployments
• iPhone management and mobile device troubleshooting through MobileIron
• Managing Single Sign-On (SSO) user access and basic account issues
• Supporting software licence management

IT Equipment & Inventory:

• Managing stocks of equipment, consumables and other supplies
• Assisting with cost effective procurement of computer hardware and peripherals
• Setting up equipment for new staff members
• Basic repair and maintenance of IT equipment
• Maintaining accurate asset records

• Team Working
• Organisation Skills

• None required Other, grade None required (Desired)