Digital Systems & Projects Manager

Job Title: Digital Systems & Projects Manager
Location: Poole, Dorset (with occasional local travel)
Hours: Full time, 37.5 hours per week, Monday-Friday, 9am-5pm
Salary: £30,810 - £32,370 per annum

We are working with a well-established not-for-profit organisation that is seeking an experienced Digital Systems & Projects Manager to join their Poole-based team. This role will focus on owning and developing colleague- and resident-facing digital products, ensuring systems run smoothly, deliver value, and continue to improve over time.

The organisation's mission is to make sure everyone has a home and the opportunity to thrive. As part of this, they are committed to embracing digital technologies that enhance services and improve both colleague and resident experience.

This is an exciting opportunity for someone with a mix of technical ability, project management skills, and people-first attitude who wants to play a key role in digital transformation.

• Own and maintain key digital products, ensuring they align with business needs and are adopted successfully.

• Collaborate with colleagues, residents, and stakeholders to identify improvements and opportunities for investment.

• Test new system releases, roll out updates, and support smooth adoption through clear communication and training.

• Configure systems to meet business and user requirements.

• Manage suppliers effectively, ensuring accountability and value for money.

• Lead workshops, gather feedback, and use evidence to guide product improvements.

• Track and manage issues through the IT ticketing system, ensuring timely resolution.

• Build digital leadership capability across the organisation, supporting colleagues to adopt best practice.

• Document and standardise processes to support consistent ways of working.

• Experience in digital or IT project management, ideally with cloud-based systems.

• Strong collaboration skills - able to work with people of all technical levels.

• Ability to thrive in a fast-paced, changing environment, applying flexible and iterative approaches.

• A problem-solver with a solution-focused and resilient attitude.

• Excellent communication skills, with empathy and an understanding of user experience.

• Full UK driving licence and access to a vehicle (occasional travel may be required).

• Salary of £30,810 - £32,370 per annum.

• Full-time, Monday-Friday hours (37.5 per week).

• The chance to deliver projects that make a real impact on people's lives.

• Ongoing support for professional development and technical skill growth.

INDCP