Principal Process and Performance Manager

Principal Process and Performance Manager - S2C / CLM
Location: Hybrid - Aldermaston / Paddington (2 days per week onsite, some flexibility for meetings)
Contract: 11 months
Rate: £70 - £81 per hour (Umbrella)
IR35: Outside IR35

Are you an experienced product or process leader with a proven track record in transforming procurement and contract management processes? This is an exciting opportunity to take ownership of S2C and CLM processes, driving efficiency, system optimisation, and user-focused solutions across high-profile programmes.

Key Responsibilities

• Own and optimise S2C and CLM processes, ensuring global consistency, efficiency, and alignment with organisational objectives.
• Lead process design, configuration, and optimisation of platforms such as Jaggaer (highly desirable).
• Collaborate with cross-functional teams - Procurement, Systems, Data, Change/Comms - to deliver impactful solutions.
• Conduct and analyse user research and usability testing, applying UX and user-centred design principles.
• Define, monitor, and report KPIs to measure adoption, performance, and compliance.
• Provide practical contract management expertise, including NEC3/4 contracts, PA23 frameworks, and CCS frameworks.
• Support transformation programmes with content strategies, guided journeys, and knowledge management initiatives.

• 5+ years' experience as a Product Owner, Product Manager, or Process Lead in transformation programmes, ideally with exposure to digital or SaaS systems.
• Deep understanding of S2C and CLM processes, contract management, and UX/user-centred design.
• Strong stakeholder engagement skills, able to influence across all levels of the organisation.
• Experience in construction, infrastructure, public sector, or defence environments is highly advantageous.
• Knowledge of platforms such as Jaggaer or KahootZ / SharePoint is desirable.
• Self-starter, capable of working independently with no direct line management.

This is a high-impact, senior role within a major transformation programme. You will have the opportunity to shape global S2C and CLM processes, work with senior stakeholders, and deliver measurable improvements in efficiency, system performance, and user experience.