1st/2nd Line Support
Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1st/2nd line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors.
This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets.
The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite.
Key Responsibilities:
- Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation.
- Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune.
- Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime.
- Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation.
- Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery.
Key Skills and Experience:
- Commercial experience in an IT Support role, ideally within an MSP or client-facing environment
- Strong windows 10/11 troubleshooting and deployment knowledge
- Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams)
- Foundational knowledge of Active Directory, Group policy, DNS and DHCP
- Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting
- Excellent customer service, written and verbal communication skills
If of interest please apply!