Business Analyst / Product Designer

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Job Details

Location: Tech Mahindra London

Have to be in the office 3 to 4 days (mandatory)

Salary: Up to 75K GBP per annum

Job Description:

Must-have skills

• Pharma clinical supply chain experience
• Knowledge of SaaS products and landscape
• Strong business process analysis and design experience
• Hands-on product design / digital product experience
• Experience with GxP-regulated applications / products
• Workshop facilitation to help harmonize divergent business processes into one target design
• Rapid wireframing/prototyping (Figma or similar) to validate harmonized processes with stakeholders before build
• Working knowledge of integrations and master data governance
• Experience with large-scale ERP/SAP or supply chain transformation programs

Nice-to-have skills

• Background in data-driven continuous improvement and harmonization initiatives
• Comfort operating within a defined governance/RACI structure — knowing when to decide versus when to escalate

Key responsibilities

Business process & product design

• Analyze and document current-state R&D supply chain processes and identify gaps, inefficiencies, and dependencies.
• Define future-state process designs, frameworks, and taxonomy aligned to strategic objectives and industry best practices.
• Translate business needs into clear product requirements, user stories, process flows, and functional specifications.
• Ensure processes, data, and system capabilities are aligned to deliver target outcomes and user experience.

Transformation & harmonization

• Assess differences in operating models across business units and identify simplification and standardization opportunities.
• Drive adoption of common processes, business rules, and governance models.
• Support change management, organizational readiness, and transition to harmonized ways of working.
• Champion continuous improvement and data-driven decision making.

Stakeholder engagement

• Facilitate workshops, design sessions, and requirements gathering with business stakeholders.
• Act as a trusted partner between business teams, IT, digital product teams, and external vendors.
• Build alignment across diverse stakeholder groups and drive consensus on priorities and solution direction.
• Communicate complex concepts clearly to both technical and non-technical audiences.

Skills & experience

• Strong experience in business analysis, process design, product design, or business transformation roles.
• Understanding of pharmaceutical R&D and supply chain processes in a regulated (GxP) environment.
• Proven ability to translate business requirements into solution designs and product features.

Key qualities

• Strong collaboration and influencing skills across functions and levels.
• Ability to simplify complex challenges into practical solutions.
• Passion for transformation, innovation, standardization, and continuous improvement.
• Adaptable, proactive, and outcome-focused.

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.