E2E OSS Netcool Solution Architect

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative's Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.

Title: E2E OSS Netcool Solution Architect

Location: Newbury, UK

Job Description:

1.Specialized & Niche Skill Set

• Netcool architecture (OMNIbus, Impact, NOI, Agile Service Manager, Precision) requires deep, hands-on solutioning experience that is scarce within our current talent pool.
• The OSS domain requires deep cross-domain expertise (Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, COTS products).
• The combination of telecom domain knowledge + cloud-native OSS architecture + automation platforms (PEGA, Blue Prism, Resolve, UI Path) is highly specialized and not readily available within our current internal talent pool.

2.High Business Criticality

• Service Assurance underpins network uptime, proactive issue resolution, SLA adherence, and customer experience.
• Without a seasoned Netcool architect, there is a high risk of integration gaps, delayed issue resolution, and revenue leakage.

3.Perspective & Industry Best Practices

• An external architect will bring global exposure and best practices from other telcos and technology providers.
• This ensures we don't reinvent existing patterns and instead adopt proven reference architectures for OSS modernization.

4.Cross-Domain Integration Needs

• Netcool must integrate seamlessly with OSS domains such as Service Fulfilment, Network Inventory, Customer Experience Management, and NMS/EMS systems.
• This requires multi-domain OSS knowledge + Netcool specialization, which is best sourced externally from experts with proven delivery in global telcos.

5.Architecture Governance & Standardization

• We need a neutral, senior-level architect who can align diverse market-specific stacks into a harmonized global OSS landscape.
• External hiring provides the independence needed to challenge existing approaches and enforce governance discipline without internal biases.

6. Mentorship & Capability Building

• The role will also mentor and guide our internal architects/designers, ensuring long-term knowledge transfer.
• This hybrid model allows us to balance external expertise with internal capacity-building for sustainability.

7.Risk Mitigation

• OSS transformation impacts business operations, customer experience, and network reliability.

An experienced external solution architect reduces the risk of design flaws, integration gaps, and scalability issues, which could otherwise lead to revenue leakage and customer dissatisfaction.

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.