E2E Program Manager (ITSM BMC Remedy to Helix Migrations)

Role Overview:

The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations.

This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients.

Requirement to interact with multiple vendors, internal stakeholders, Owning and executing Program governance forums. Ownership of budget.

Key Responsibilities:

• Program Leadership & Delivery:
  • Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain.
  • Define program scope, technical architecture alignment, timelines, and success metrics.
• Technical Oversight:
  • Collaborate with solution architects and engineering teams to ensure technical integrity of solutions.
  • Review designs, integration plans, and ensure compliance with industry standards.
• Governance & Reporting:
  • Establish governance frameworks, track KPIs, and ensure adherence to SLAs.
  • Conduct regular program reviews and executive-level reporting.
• Risk & Issue Management:
  • Identify technical and delivery risks early; implement mitigation strategies.
• Financial Management:
  • Manage program budgets, forecasts, and profitability.
• Continuous Improvement:
  • Drive adoption of Agile/DevOps practices and automation initiatives.
  • Implement best practices for technical delivery efficiency and quality improvement.
• Domain Expertise:
  • Strong understanding of telecom ITSM domain and processes
• Technical Knowledge:
  • Deep knowledge of ITSM BMC CMDB, HELIX, Remedy systems
  • Exposure to cloud-native architectures, microservices, and containerization.
• Program Management:
  • 15+ years of IT Program and delivery experience, with at least 5 years in technical program management.
  • Proven track record of managing multi-million-dollar programs.
• Certifications:
  • PMP, SAFe, or equivalent certifications preferred.
• Tools & Methodologies:
  • Proficiency in Agile, DevOps, and ITIL practices.
  • Experience with Jira, MS Project, and other program management tools.