Program Manager

Role Summary

The Program Manager will be responsible for end-to-end ownership of complex, multi-tower transformation programmes within a Tier-1 Banking environment. The role requires strong stakeholder management, delivery governance, financial control, and regulatory awareness, ensuring programmes are delivered on time, on budget, and to agreed outcomes.

The ideal candidate will have deep exposure to UK / European banking, strong familiarity with UK banking operating models, and the ability to operate confidently with CXO-level stakeholders.

Key Responsibilities

Programme Leadership & Delivery

• Own end-to-end delivery of large banking programmes spanning multiple workstreams (Technology, Data, Payments, Core Banking, Testing, Infra, etc.)
• Define and manage programme roadmap, milestones, dependencies, and critical path
• Ensure delivery adherence to scope, timelines, quality, and cost
• Drive outcome-based delivery rather than activity-based execution

Stakeholder Management

• Act as the single point of accountability for senior client stakeholders (CIO, CDO, CTO, Business Heads)
• Lead executive governance forums, steering committees, and programme reviews
• Build trusted relationships with Business, Technology, Risk, Compliance, and Procurement
• Manage third-party vendors and partners where applicable

Financial & Commercial Management

• Own programme financials including budgets, forecasts, burn rate, and margin
• Manage SOWs, change requests, commercials, and invoicing
• Ensure accurate resource planning and cost optimisation
• Support account growth through identification of new opportunities and extensions

Governance, Risk & Compliance

• Establish robust programme governance, RAID management, and reporting
• Proactively identify, escalate, and mitigate delivery, regulatory, and operational risks
• Ensure compliance with banking regulations (e.g. FCA, PRA, GDPR, data security standards)
• Drive audit-ready documentation and delivery discipline

Team Leadership

• Lead and motivate large, cross-location teams (UK, Nearshore, Offshore)
• Mentor Delivery Managers, Project Managers, and Leads
• Drive performance management, attrition control, and capability development
• Foster a culture of continuous improvement and accountability