ServiceNow Business Analyst

About Us:

Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 149k+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future. Tech Mahindra (NSE: TECHM) is part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federations of companies.

Job Details

Experience: 10 to 15 years

Job Type: Full-time & Hybrid

Domain: Telecom

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Business Analyst with a strong background in order management. The ideal candidate will possess extensive knowledge of the ServiceNow platform and its functionalities, particularly in relation to order management processes. This role requires a strategic thinker who can analyze business needs, translate them into technical requirements, and collaborate effectively with cross-functional teams to deliver innovative solutions.

Key responsibilities:

• Engage with stakeholders to gather and document business requirements related to order management.
• Analyze current order management processes and identify areas for improvement using ServiceNow.
• Translate business requirements into functional specifications for ServiceNow development teams.
• Collaborate with IT and business teams to design and implement ServiceNow solutions that enhance order management efficiency.
• Conduct user acceptance testing (UAT) and facilitate training sessions for end-users.
• Provide ongoing support and maintenance for ServiceNow applications related to order management.
• Stay updated on ServiceNow best practices and industry trends to ensure optimal use of the platform.
• Prepare and present reports on project status, risks, and issues to stakeholders.

Mandatory Skills:

• Proven expertise in ServiceNow, with a focus on order management functionalities.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team-oriented environment.
• Experience in gathering and documenting business requirements.

Preferred Skills:

• Familiarity with ITIL processes and best practices.
• Experience with ServiceNow modules beyond order management, such as Incident Management, Change Management, or Asset Management.
• Knowledge of Agile methodologies and project management principles.
• Certifications related to ServiceNow or Business Analysis (e.g., Certified Business Analysis Professional - CBAP).

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 10-15 years of experience in business analysis, with a strong focus on ServiceNow.
• Demonstrated experience in order management processes and systems.
• If you are a proactive and detail-oriented professional with a passion for leveraging ServiceNow to drive business success, we encourage you to apply for this exciting opportunity.

How To Apply:

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page, or you can also share resume directly to provided email address. We look forward to receiving your application!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.