System Engineer

Key Responsibilities:

• User and administration of operating systems including Mac OSX/IOS, Windows, and Linux Ubuntu.
• Expertise in MAC OS and Windows OS platforms
• Aptitude and ability to learn to adapt quickly to new technology and business requirements in a fast paced, dynamic global environment.
• Expertise on troubleshooting Mac devices, knowledge on troubleshooting windows devices.
• Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office, Google Apps Suite, Browsers, Salesforce, etc.).
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Apple & Dell), desktops (Dell), and corporate owned/BYOD mobile devices (IOS/Android) along with standard peripherals.
• TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally.
• Understanding and adhering to security policies and corporate best practices.
• Solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
• Partner with senior members of the team to learn new skills, ask for help, and escalate as needed.
• Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
• Perform all tasks related to the day-to-day operations of several large implementations of Salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts, and troubleshooting of Apex and integrations
• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Linux support experience
• Provide technical support to customers at the TechBar area, including diagnosing and repairing a variety of technical issues.

Qualifications:

• 2+ years of experience providing technical support in a retail or customer service environment.
• Strong customer service skills, including the ability to communicate technical concepts to non-technical users.
• Excellent problem-solving skills, with the ability to diagnose and resolve technical issues quickly and efficiently.
• Knowledge of current Windows and Mac operating systems, as well as mobile operating systems (iOS and Android).
• Ability to work independently and as part of a team, with a positive and collaborative attitude.