Tech Specialist

Responsibilities:

• As a Tech Specialist,
• Design, develop, and implement ServiceNow solutions for ITOM processes.
• Collaborate with stakeholders to gather requirements and define project objectives.
• Configure and customize ServiceNow modules including Event Management, Discovery, Proactive Customer Notifications.
• Integrate ServiceNow with third-party tools and systems to automate processes.
• Develop ServiceNow workflows, business rules, UI policies, and client scripts.
• Conduct system testing and assist with user acceptance testing.
• Provide ongoing support and maintenance for ServiceNow applications.
• Stay updated with ServiceNow releases and new features to leverage best practices.
• Integrate ServiceNow with third-party systems using standard and non-standard mechanisms like REST, SOAP etc. 

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• ServiceNow Certified Implementation Specialist certification preferred.
• Proven experience as a ServiceNow Developer, specifically in TSOM implementations.
• Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM modules.
• Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP integrations.
• Experience with Agile development methodologies.
• Excellent problem-solving and analytical skills.
• Ability to work independently and collaboratively in a team environment.
• Strong communication skills and ability to interact with stakeholders at all levels.